Numara FootPrints 9.0

Numara FootPrints offers a highly flexible, multi-dimensional and unique platform for managing the service desk and extends business process automation, throughout the organization without the overhead of other solutions. The award-winning and ITIL-compatible solution gives support professionals the power to: Manage service delivery for internal and external customer support with optimal effectiveness; Establish a robust framework for service management that is based on best practice, including: ITIL IT service lifecycle management; Enhance the customer experience and bolster customer satisfaction; Accelerate customer problem resolution and provide self service 24/7; Maximize efficiencies to improve time to resolution and meet service level agreements; Align compliance requirements with organizational and governmental policies; Strengthen user productivity and reduce support costs; Automate multiple business processes like facilities management, HR, customer service; Facilitate continuous service improvement using trend, productivity and performance reporting.

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